FAQ

1Do you accept orders placed outside of the US?

We sure do! We proudly ship Worldwide.

2What is this store's return and exchange policy?

We currently accept returns and exchanges, please e-mail us at sales@duukoog.com for more info. if the item you received is faulty or not as described, please attach photo proof.

3I have received only part of my shipment, where are the other items?

We ship from both warehouses so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us at sales@duukoog.com with your name and order number.

4Can i cancel/change my address/order?

Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

5 I have entered the tracking number, but I cannot see information about the parcel?

Surely, after sending it takes some time for information to appear. Information starts to appear as soon as the parcel is marked in post offices of the recipient country (usually it takes not more than 2-3 weeks from receiving the tracking number). If 2-3 weeks from the moment of receiving the tracking number have already passed, and you still cannot track the parcel – please contact us. We will take care of everything

6 What to do if I did not receive my order?

The international parcels can go from 15 up to 30 days, depending on distance. Please notice that on public holidays there could be delays connected with the workload of post offices. If your order is on the way more than 30 days, please contact us and we will certainly help you

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